Grant Cluxton ARNP, is the owner and CEO of Onsite Healthcare and Wellness, a South Carolina-based group of licensed practitioners that provides medical care to geriatric patients in long term and post acute care facilities. Nurses in theses facilities rely on Grant and his team of providers to keep their residents healthy and out of the hospital.
In this article, we'll explore how Grant and his team leveraged BloomText to save two hours of time per day for each of his providers, and reduce the average response time to nurse requests from two hours to fifteen minutes.
Challenges in communication
Most post acute and long term care facilities use their shared phone systems to communicate with providers. These calls often result in a game of phone tag between nurse and provider, costing the provider an average of 30 minutes of time per request, with an average response time of two hours.
In emergency situations, when a two hour response time is not enough, nurses will typically reach out to an on-call provider instead of a resident's primary provider. While it is good that the nurse can get quick support, the on call provider usually doesn't know the patient, and as a result is more likely to admit that patient to the hospital out of caution, even if that admission is ultimately unnecessary.
Improving access to providers
To improve the efficiency of communication and reduce provider response times, Onsite introduced the BloomText app to each the facilities they work with. Nurses were able to download the BloomText app onto their personal phones, establishing a direct line of communication with each provider. Now, if a nurse has a question, they can simply send an instant-message, and the provider can easily respond during their next free moment.
By allowing us to speak directly to the nurse - that's how we're able to keep residents out of the hospital. So it's significantly increased quality, and BloomText has a direct impact on that.
For the past two years, Onsite has been using BloomText to communicate quickly and effectively with all the facilities they work with. Since implementing BloomText, pro response times have decreased from two hours to ten minutes, and also save each provider an average of two hours of time per day.
BloomText has also empowered nurses to reach the resident's primary care provider in emergency situations, decreasing the risk of unnecessary hospitalizations, and improving the quality of care that each resident receives.
BloomText literally improves the quality of care that we give to our patients. Furthermore, it improves the quality of life of my providers, my nurse practitioners and my physicians.